Terms and ConditionsBooking and
Full payment of each course is required before the starting
date of the course. Places in each class will be confirmed on
a "FIRST PAY-FIRST SERVED" basis.
One-to-one clases will be invoiced in groups of four classes.
Full payment for each group is required in advance.
Payments may be made using any of the following:
Cheque to: VIVA SPANISH LTD.
Bank transfer to: VIVA SPANISH LIMITED, Account #
(PLEASE INCLUDE YOUR SURNAME IN
Cancellation and Refunds
Please note that a course will run if the minimum student
numbers have been met. Viva Spanish reserves the right to
cancel any course prior to commencement if minimum student
numbers have not been met or if for any reason a course
cannot be delivered as planned. In this case, any course fees
already paid will be refunded in full.
Cancellation of bookings
If a student cancels his/her booking, the following fees will
50% of any payment received will be refund providing a
written notice (e-mail or fax) is given to VIVA SPANISH not
less than 15 days before the beginning of the course
If a student withdraws from, or ceases to attend, a course at
any time after it has started, the course fee will not be
Missed classes are non refundable. Catch-up classes may be
provided at Viva Spanish's discretion on the following basis:
- complementary catch-up class will only be offered if
the same course is run at a different day/time and a place
is available in the class;
- If the student require a catch-up class that can not be
delivered as complementary (as described above), it will be
invoiced at our "one-to-one" rate and must be paid in
If for any reason, it is necessary to reschedule a session,
you will be contacted as soon as possible to arrange a new
There is no charge for substitution. If a participant is not
able to attend, he/she can be replaced by a relative or
friend in the same course at the same time. Please advise us
of the new attendees' details. The new student will be asked
to agree with these Terms and Conditions.